All tagged Management

Communicate, Communicate, then review how you Communicate

Advance communication can ease lots of woes! Whether with your clients, direct reports, boss, or family members the principle is the same. Informing a party early, often, and accurately of your situation, compromising priorities, or extenuating circumstances can save both parties headache and heartache. 

With the host of football games coming on shortly, it makes me think of the hours upon hours these the players and coaches spend in the film room reviewing performance, technique, and team cohesion. Companies should do the same with their customer experience.