All tagged Management
There is no middle ground for doctors and their use of ZocDoc. Figure it out or it will haunt you.
How about them Cubs?! Joe Maddon's quirky leadership style appeals to my quirky side. The managers adage applied beyond the dugout and if applied to your life/job can have some awesome results.
Advance communication can ease lots of woes! Whether with your clients, direct reports, boss, or family members the principle is the same. Informing a party early, often, and accurately of your situation, compromising priorities, or extenuating circumstances can save both parties headache and heartache.
With the host of football games coming on shortly, it makes me think of the hours upon hours these the players and coaches spend in the film room reviewing performance, technique, and team cohesion. Companies should do the same with their customer experience.