In part 2 of the "I would like to pay with Apple Pay" series, I explore a few more "trails" in my customer experience experiment and talk through potentially the rationale of why these experiences sub-optimal.
"I would like to pay with Apple Pay" - Part 1
While in the McDonald's drive-through, I innocently stumbled upon my new favorite customer experience experiment. Saying "I would like to use Apply Pay", sit back, and see what happens.
No Guarantees... Twitter Verification Application Open to the Public
In this post I explore the Twitter verification process and find out it ends much like you would expect... rejection. Despite rejection, I find silver lining for the value of the Twitter verified badge.
Pokemon Go? Apps you use daily...
The average Pokemon go user plays 30 minutes per day...how do new app releases impact your life?
Leadership Nugget - Bill Walsh - Concentrate on the Process
In this edition of the Leadership Nugget Series, we apply a quote from one of the NFL greats to building a winning football team and organization. In the end, we learn how to not get surprised by results by trusting the process to "the Prize".
Smartphone Upgrades: The Game Has Changed
Smartphone upgrades have evolved but thankfully so has the smartphone!
"Sh*t" on My Car - The Day of the Wrap
Nine months in the making, wrap day is finally here! In this post, I walk through the wrap day process, getting to/from work, and "what to expect, when you are expecting (to make money for every mile)".
I also touch on the fact that the process felt completely normal connecting with Wrapify representatives only via app and text messages. Thanks to apps and expectations borrowed from the "sharing economy", this felt completely normal.
One liners - People aren't reacting to Facebook's Reactions
I have used the new-ish Facebook reactions only once. In this post we use the marginal benefit/cost equation to demonstrate why Facebook isn't changing the game with this feature.