Amazon's strategic use of friction in one example adds millions to the bottom line. Remove (or add) it from your customer experience to achieve your goals!
Amazon Alexa - Skills - Pizza Hut
Don't want to cook? Don't want to talk to a human? No problem! The Pizza Hut Alexa Skill has you covered.
Set it and Forget it! - Order Frequency vs. Consumption - Amazon Subscribe and Save
Amazon's Subscribe and save allows you to set an order for items you use frequently and forget about having to go to the store to get it.
Paying for a Maps Update? - What Year is it?
A service appointment and nearly $200 to update the maps in my car? In this post, I explore how this would change if my car were connected to the internet.
ZocDoc - In or out, you have to choose
There is no middle ground for doctors and their use of ZocDoc. Figure it out or it will haunt you.
Amazon Alexa - Skills - ExcuseMe
Are due dates more a suggestion? Skip work often? ExcuseMe is going to become your favorite Alexa skill.
Leadership Nugget - Teammates - Jimmy Johnson
Good teammates are believeable, have personalities which gel with the rest of the team and fit into the system.
Amazon Echo - Skills - Jeopardy! J6
Take on Alex Trebek and learn some Jeopardy trivia with the Jeopardy! J6 Amazon Echo skill.