New Year’ resolutions are a dime a dozen. Excuses of why they done get accomplished are just as common. Establish critical success factors for 2016 and commit to giving yourself time to accomplish your goals.
Communicate, Communicate, then review how you Communicate
Advance communication can ease lots of woes! Whether with your clients, direct reports, boss, or family members the principle is the same. Informing a party early, often, and accurately of your situation, compromising priorities, or extenuating circumstances can save both parties headache and heartache.
With the host of football games coming on shortly, it makes me think of the hours upon hours these the players and coaches spend in the film room reviewing performance, technique, and team cohesion. Companies should do the same with their customer experience.
Social Advocacy Programs - Friend or Foe?
SOCIAL ADVOCACY PROGRAMS - FRIEND OR FOE? Even with the friendly costs, could this tactic turn into a foe? Before starting this campaign, did you or someone on your team evaluate the risk of having your employee's other social media activity being associated with or representative of the organization?